Services & Facilities

Sandton City prides itself on providing its customers with a wide variety of world-class services that are aimed at catering for all our shoppers needs during their shopping trip. These services include information kiosks, gift cards, store directories, free wheelchair services, male, female and disabled toilet facilities, as well as baby changing rooms and feeding rooms.

Information Kiosk

Shoppers who are looking for store information, directions around the centre and local area information can visit the information kiosks. These friendly Sandton City hosts are situated in the Banking Mall, on the Lower Level in the Checkers Court area (opposite Totalsports and Swarovski), on the Upper Level near Woolworths.

Monday – Thursday 09h00 – 19h00
Friday – Saturday 09h00 – 20h00
Sunday & Public Holidays 09h00 – 18h00

My Sandton City Stop

Sandton City is home to some of retail’s most disruptive innovations, with community place making, curating the customer’s experience and embracing technology being core to Sandton City’s strategy.

Regardless the modes of transport, Sandton City shoppers can finally wait in a stylish, safe and secure destination under Sandton City’s watchful eye.

My Sandton City Stop transforms public transport from sideroad-waiting, to stylish-travelling. Located in Sandton City’s premises, off Maude and 5th Streets, one can find this secure, tailored pick-up and drop-off area that welcomes all modes of public transport that suit the needs of Sandton City’s visitors.

With a sophisticated security plan in place, My Sandton City Stop boasts a comfortably seated waiting room adjacent to the flowing pick-up and drop-off zone, with a 24-hour security presence as well as 24-hour surveillance monitoring for the safety of Sandton City’s customers.


Wheelchairs are available for hire from any Sandton City information kiosk. To hire a wheelchair, you will need positive identification, either a barcoded ID or valid driver’s license, as well as a R250 security deposit, which is fully refundable.

Muslim Prayer Room

A Muslim prayer room is located on Level 7 outside Entrance 27.

Smoking Areas

As per the new national smoking legislation, smoking in an enclosed and public area is illegal unless the area is deemed a smoking area. Please note that no smoking is allowed in the undercover parking areas of the centre, and there are no stores or restaurants at Sandton City that offer smoking sections.

Baby Facilities

The baby changerooms located in the Food Court, Entrance 22, 23, Level 2 and opposite @Home has areas to change, feed and rest your baby as well as two private feeding rooms.

A family toilet facility is conveniently situated next to the baby changeroom.

Most of the newly refurbished toilets in the centre include the parent and child toilet (adult and junior-size toilets), baby changing rooms and feeding rooms.